Privacy Policy
rarosentiv is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This policy explains our practices in detail and outlines your rights under Australian privacy laws.
Information We Collect
We collect information to provide you with comprehensive financial analysis services and improve your experience with our comparative company analysis platform.
Personal Information
- Contact details including name, email address, and phone number when you register or inquire about our services
- Professional information such as company name, role, and industry sector
- Account credentials and preferences for accessing our analysis tools
- Communication records when you contact our support team
Usage Data
- Pages visited, features used, and time spent on our platform
- Search queries and analysis parameters you set
- Device information including IP address, browser type, and operating system
- Technical data for security monitoring and platform improvement
We never collect sensitive financial information such as bank account details, credit card numbers, or personal financial statements unless explicitly required for specific premium services with your consent.
How We Use Your Information
Your information helps us deliver tailored financial analysis services and maintain the quality of our comparative platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery and account management | Contact details, professional information | Contract performance |
| Platform improvement and analytics | Usage data, technical information | Legitimate business interests |
| Customer support and communication | Contact details, communication history | Contract performance |
| Security monitoring and fraud prevention | Technical data, usage patterns | Legitimate business interests |
We customise your analysis dashboard based on your industry sector and usage patterns. This personalisation helps you access relevant comparative data more efficiently and discover insights specific to your business context.
Data Sharing and Third Parties
We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance.
Service Providers
We work with trusted partners who help us operate our platform effectively. These include cloud hosting providers for data storage, analytics services for platform improvement, and communication tools for customer support. All third-party providers are bound by confidentiality agreements and data protection requirements.
Business Partners
When you access integrated financial data sources through our platform, some anonymised usage statistics may be shared with data providers to maintain licensing agreements. Your personal information is never included in these arrangements.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government requests. This includes cooperation with regulatory bodies such as ASIC or the Australian Taxation Office when legally obligated.
We never sell your personal information to third parties for marketing purposes. Any data sharing arrangements are transparent, necessary for service delivery, and subject to strict privacy protections.
Your Privacy Rights
Under Australian privacy legislation, you have several rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used format.
Correct Inaccuracies
Update or correct any personal information that's incomplete or inaccurate. Most details can be updated through your account settings.
Request Deletion
Ask us to delete your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we use your information in specific circumstances, such as while disputing accuracy or during legal proceedings.
How to Exercise Your Rights
Contact our privacy team at support@rarosentiv.com with your request. Include your account email and specify which rights you'd like to exercise. We'll verify your identity and respond within the required timeframes under Australian privacy law.
You can also lodge complaints with the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with how we handle your privacy concerns.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, or misuse.
Encryption
All data transmission uses TLS encryption, and sensitive information is encrypted at rest using industry-standard protocols.
Access Controls
Staff access to personal information is limited based on job requirements and subject to regular review and monitoring.
Regular Audits
We conduct quarterly security assessments and maintain compliance with Australian data protection standards.
Incident Response
Established procedures for detecting, responding to, and reporting any security breaches affecting personal information.
Data Breach Notification
If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals within 72 hours and report to the OAIC as required under the Notifiable Data Breaches scheme.
Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.
Retention Periods
- Account information: Retained while your account is active plus 7 years for business records compliance
- Usage analytics: Aggregated data retained indefinitely after personal identifiers are removed
- Communication records: Maintained for 3 years for customer service quality and dispute resolution
- Technical logs: Security-related logs kept for 12 months, then automatically deleted
Automated Deletion
Our systems automatically delete expired data according to retention schedules. When you close your account, we begin deletion of personal information within 30 days, subject to legal retention requirements.
Some information may be retained longer if required for legal compliance, resolving disputes, or preventing fraud. We'll always use the minimum retention period necessary for these purposes.
International Data Transfers
While we primarily store data within Australia, some information may be transferred overseas for specific business purposes.
Transfer Safeguards
When transferring personal information internationally, we ensure adequate protection through approved mechanisms such as standard contractual clauses or adequacy decisions. Our primary cloud infrastructure is located in Australia with backup systems in Singapore under strict data protection agreements.
You have the right to obtain information about any overseas transfers of your personal information and the safeguards we have in place.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality and analyze usage patterns.
Cookie Types
- Essential cookies: Required for basic platform functionality and security
- Performance cookies: Help us understand how users interact with our analysis tools
- Functional cookies: Remember your preferences and customization settings
- Analytics cookies: Provide insights into usage patterns to improve our services
You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality, but essential features will remain available.
Children's Privacy
Our services are designed for business and professional users. We don't knowingly collect personal information from individuals under 18 years of age.
If we become aware that we've collected personal information from someone under 18 without appropriate consent, we'll take steps to delete that information promptly. Parents or guardians who believe we may have collected information about a child should contact us immediately.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices.
Significant changes will be communicated through email notifications to registered users and prominent notices on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and request deletion of your information.
Contact Our Privacy Team
We're committed to addressing your privacy questions and concerns promptly. Our dedicated privacy team is available to help with any aspects of your personal information management.